Ordering Your Saddle
To Order your Custom CTK Saddle all you need to do is give us a call, send a text, send an email or order directly through the Sycamore Creek Saddles Website!
All of our saddles can be made for all types of breeds of horses, regardless if they are Gaited or Non-Gaited.
Choose the saddle that fits your personality the best and your riding style. If you like more than one but cannot make up your mind, give us a call and we can help you narrow down your choices.
Choose your color from our color choices available. We now also offer Chocolate!!!. If you see a saddle color or design on our website, let me know and we can see how that would work on the saddle you have chosen.
Stamping is and extra service we offer to our customers. You can have your ranch brand, logo, favorite flower or something that is special to you. The cost for stamping is $100.00 per mold, it is to pay for the molds that CTK has to create in order to stamp your leather. ( Please note if personalized it may void our return policy). Make sure to send me a clear lined picture so it is easy for CTK to reproduce. If you are unable I can clean up your image or create an image for you for $60.00 (simple designs, more complex designs require more time and added cost) If you do names it will void our return policy and you will NOT be able to return the saddle.
You can also have your saddle fully tooled as well. Prices will be quoted by CTK Saddlery prior to placing your order.
Once you have the saddle, color choices, design features picked out and your pictures and measurements you are ready to order your saddle (please see the Order Form Checklist below). Because our saddles are handmade there is a waiting period of 8-10 weeks. To place your order you must give me a call or send an email or text with your complete order information. I have to make sure your saddle order is perfect before sending it to CTK. The required amount to start your order is $200.00. This is the Customs and Importing cost and is in addition to the cost of your saddle.
Once you order your saddle, it will take 9 to 12 weeks to deliver sometimes less and as much as we try not to sometimes more.
CTK will not ship one saddle at a time, but ships several orders together on Delta Airlines. Once I place the order, CTK begins construction. I will get an email from CTK telling me that my next shipment is on the way. That’s when I know saddles are coming. Then, the shipment has to go through Customs TWICE; once in Colombia and then again in Atlanta . Once I receive the orders, I will contact you for the final payment and ship your saddle to you. Please, be patient. It’s a process. It is truly custom Saddles and an artwork.
A non-refundable deposit of $200.00 required to order, this is the customs and import fee. The balance is due prior to me shipping your saddle, this is the actual cost of your order plus shipping to your home from Sycamore Creek Saddles here in Montana. A total will be sent to you in an invoice to your email or sms. You can pay with your credit card, money order, PayPal or personal check (once check has cleared, I will send your saddle to you). SOON OFFERING YOU THE CONVENIENCE OF PAYING ONLINE THROUGH OUT NEW WEBSITE!!!
NEVER send credit card information via email or by text.
Once you receive your Custom Made CTK saddle, you have 3 days to check the quality and fit. If there is an issue please call me right away so we can discuss the issue. Returns must be approved before returning a saddle, it might just be saddle placement or cinching. I am trying to save you money, by returning a saddle you loose the Customs and Importing, shipping and a restocking fee, NO EXCEPTIONS. If the saddle needs to be returned you can exchange it for a new saddle. IF A RE-ORDER OR RETURN IS NEEDED YOU WILL FIRST BE REQUIRED TO RE-MEASURE AS EXPLAINED IN THE SECTION “HOW TO MEASURE YOUR HORSE”, IF YOUR MEASUREMENTS ARE DIFFERENT THAN THE FIRST MEASUREMENT WE ARE NOT RESPONSIBLE FOR YOUR INCORRECT MEASUREMENTS, that is why we say measure at least twice. (if you need help please call me or text me). After the 3 days, refunds are not permitted, no exceptions. All tack to be refunded or exchanged must be new, clean, no damage, wear or full of hair, if there is any damage to any of the items, if it is dirty or has hair present the saddle and tack will be returned to you and you may be charged for the shipping back. To avoid any issues, please use a different cinch until you are certain you will keep the saddle. A saddle that shows signs of wear, abuse or dirty cannot be returned for a refund or exchanged, You will need to ship it back at your expense. Shipping costs are never refundable. Bits are not returnable. If you have questions concerning our policy of returns and exchanges please contact me and I will answer your questions. In order for a return to be approved I need to have pictures of the saddle on your horse to show to CTK Saddlery along with pictures of your re- measurements. Once we have spoken and your return is approved, then you may send the saddle back to me by FedEx ONLY, they are the only parcel delivery service that will bring the package directly to my door. All other parcel carriers will not deliver here, if you choose to send through a different carrier other fees may be applied and deducted from your return.
IN STOCK AND BARGAIN BARN ITEMS ARE NON REFUNDABLE OR NEVER RETURNABLE NO EXCEPTIONS!! This policy is in place because of issues in the past. Also I am sure you would not want to purchase a saddle that has been shipped all over the place.
Why order from Sycamore Creek Saddles? Why not buy directly from CTK?
First reason is you just can’t. I am the exclusive North American sales representative for CTK. They will not sell to you directly. Beyond that, it is less expensive and better to buy through Sycamore Creek Saddles than go directly to CTK.
Here is why:
1. You can use a check, credit card or PayPal with me. The only payment that you would be able to use, buying direct from CTK, is wiring money into the bank at Colombia. There is usually a $45 to $50 bank fee for international wire transfers.
2. You have return privileges with me. CTK does not accept returns.
3. Just the shipping from Colombia would be over $700.00 for one saddle, if you could order directly from CTK.
4. You do not deal with Customs, I do.
I SHIP FEDEX or UPS GROUND AND REQUIRE DIRECT SIGNATURE ON ALL SADDLE SHIPMENTS. DUE TO THE RISING INCIDENTS OF THEFT, I WILL NOT SHIP A SADDLE WITHOUT DIRECT SIGNATURE, IT IS REQUIRED. SOMEONE WILL NEED TO SIGN FOR IT, OR IT WILL NOT BE DELIVERED. Contact me if we need to make special arrangements or have it delivered where you can sign for it.
I don’t expect anyone to order a saddle without having a chance to talk about it, you can reach me by phone, text or by email. This is a process that takes a little time to do it right.
Or for those of you who just want to get it ordered your welcome to order it on our new website coming soon!!!
Email me at Dawn@sycamorecreeksaddles.net, call or text me at 406-407-4767